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DANA deposit and withdrawal

DANA is one of the most widely used payment methods on luber. To deposit via DANA, log into your account, navigate to the Deposit section, and select DANA from the payment-method list. Enter your desired deposit amount (typically ranging from a few thousand to several million rupiah), and you will be redirected to the DANA app or web interface to confirm the transaction. Deposit confirmation is immediate; funds appear in your luber account within seconds. For withdrawal, navigate to the Withdrawal section, select DANA, enter the amount, and confirm. DANA withdrawals typically process within subject to verification, depending on network conditions and DANA's processing queue. If a withdrawal is delayed, check your DANA app to confirm the transaction was received, and contact luber support if funds do not arrive within the expected window.

OVO and GoPay usage

OVO and GoPay are popular e-wallet options for luber account holders in Indonesia. Both methods require account binding before your first transaction. During account setup or in the Payment Methods section, link your OVO or GoPay account to luber by scanning a QR code or entering your phone number. Once linked, deposits are instant: select the method, confirm the amount, and authorize the payment in your e-wallet app. Withdrawal to OVO or GoPay typically takes subject to verification. Both methods support a wide range of transaction amounts, making them suitable for casual and regular players. If you encounter a "account not linked" error, re-link your e-wallet in the Payment Methods section and try again. KYC verification is required before withdrawal; ensure your identity is verified to avoid delays.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are available for deposit and withdrawal on luber. When you select a bank VA method, the system generates a unique account number for your account. Deposit by transferring funds from your personal bank account to the generated VA number; the deposit is credited to your luber account within subject to verification of successful transfer. Withdrawal to a bank VA is processed during standard banking hours and typically completes within 1–2 hours. Keep your VA number safe; it is unique to your luber account and is used for all bank transfers. If you need to change your linked bank account, contact support with your account email and new bank details. Bank VA deposits and withdrawals are subject to your bank's daily transfer limits.

Fees, limits and verification

luber does not charge deposit or withdrawal fees; all transaction costs are borne by the payment provider or your bank. Deposit and withdrawal limits vary by payment method and account tier. Standard accounts typically support deposits from a few thousand rupiah up to several million per transaction. Withdrawal limits are similar but may be lower during your first week on the platform. KYC verification is required before your first withdrawal; submit a valid ID and address proof during account setup. Verification typically completes within subject to verification. If verification is delayed, check your email for any requests for additional documents. Once verified, you can deposit and withdraw without further restrictions (subject to payment-method limits). Account holders can view their current limits in the Account Settings > Payment Limits section.

Resolving a stalled transaction

If a deposit does not credit to your luber account within the expected window, first check your payment-method app (DANA, OVO, GoPay) or bank account to confirm the transaction was deducted. If the payment was successful but funds did not arrive in luber, note your transaction ID and contact support immediately. Provide your account email, the payment method used, the transaction ID, and the amount. Support will investigate and either credit your account or initiate a refund to your payment method. For withdrawals under review longer than expected, check the Withdrawal History section in your account for status updates. If a withdrawal shows "pending" after the expected window, contact support with your withdrawal ID. Provide clear details about the payment method, amount, and when you initiated the request. Support will prioritize the investigation and resolve the issue within 24 hours.